Re: [Xbox] Re: My son's Xbox has 3 red lights on and wont work.

coffin

PSCG Cleveland wrote:

  Actually since you're with us - go to Xbox.com under Support and start a support ticket there.  It'll let you 'register' that console's serial number and tell you right away if it's still covered under that extended 3 year warranty for what we call the Red Ring of Death (RRoD) or that 3 light pattern you're talking about.  It'll also tell you if there's any 'regular' warranty period left as well, only the RRoD situation is covered under the extended 3 year part.    Also, ya, don't worry about a receipt.  You start the ticket, they send you a box UPS that we like to cal the 'casket' with complete packing instructions and prepaid UPS return ticket (TAKE it to a UPS Store to ship it back and get a receipt, shipping and the receipt are FREE! but it covers your butt if someone loses it or it gets damaged in transport).  Ship it off, sit back and wait anywhere from 2 weeks to maybe a month (currently it's 2 weeksish) and either you get that one back fixed or another refurb'ed one and a nice One Month Live! Gold card for your troubles.    I've even picked up used systems off pawn shops and sent them in - repaired/replaced without a single hassle.  On Thu, Jul 17, 2008 at 9:54 AM, Dora Renee Wilkerson <drwilkerson@centurytel.net> wrote:   

I'll keep looking for receipt (we just moved from Ohio to Alabama in January. Most everything is out of the boxes and put away but I still have a few boxes in the basement that it maybe in.) I bought it last year in September for his b-day but it was a reconditioned unit will that still be covered?  Thanks again,  Dora Renee' Wilkerson       

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