not to mention the fact I hate dealing with them on the phone for
anything! LOL Wonder if you called in if they'd know. Do you have
the original serial #? Maybe register that now and see what it
says for status - if it's marked DOA then they flipped ya... just
thoughts for reference.
On Thu, Jul 24, 2008 at 6:21 PM, Nelson (nelzp) <nelson@nelzp.com> wrote:
> I know what the problem is. I didn't initiate the repair from the site, I
> called them. So the site shows no device registered. I used the check
> repair status link on the site and entered my Service Request ID and zip
> code. Not a big deal, I'll find out Monday.
> thanks,
> Nelson
>
>
> From: PSCG Cleveland
> Sent: Thursday, July 24, 2008 6:10 PM
> To: Xbox@yahoogroups.com
> Subject: Re: [Xbox] Wow
> It should show your registered Serial # in order
> to start a ticket tho... That's where you'd see the
> change from what you had to a new one, they
> register the new one for you and it's warranty
> status, etc. shows a change - what you've got
> there's further inside that where I'm talking about.
>
> We've got multiple units registered at once so
> I notice a change really easily, but if you recorded
> your original serial # anywhere go look where you
> found the link to that Service Request and see it
> it matches or if it's different!
>
> On Thu, Jul 24, 2008 at 5:56 PM, Nelson (nelzp) <nelson@nelzp.com> wrote:
>> The repair status on the website only lists:
>>
>> Service Request Number: xxxxxxxxxxxxxx
>> Device: Xbox360 Hardware
>> Repair Status: Device Shipped to Customer
>> Carrier Name: UPS
>> Carrier Tracking Number: xxxxxxxxxxxxxxx
>>
>> Nothing regarding serial #
>> thanks,
>> Nelson
>>
>>
>> From: PSCG Cleveland
>> Sent: Thursday, July 24, 2008 5:24 PM
>> To: Xbox@yahoogroups.com
>> Subject: Re: [Xbox] Wow
>> Didn't you check the serial #'s on the Support site? If it's the
>> same one as you sent in - it's yours coming back. If they changed
>> it over on the ticket so it's registered under a new serial # - it's
>> either
>> a new replacement or a refurb'ed replacement.
>>
>>
>>
>> On Thu, Jul 24, 2008 at 5:01 PM, Nelson (nelzp) <nelson@nelzp.com> wrote:
>>> MS has already shipped my Elite back and it's due to arrive on 7/28
>>> (Monday). That's 13 days from the day I shipped to them. Seems quick, I
>>> hope it's my unit and not someone else's.. Wahooo
>>> thanks,
>>> Nelson
>>>
>>>
>>
>>
>>
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