__._,_.___----- Original Message -----From: PSCG ClevelandSent: Wednesday, May 28, 2008 6:15 PMSubject: Re: [Xbox] Help! Cannot get wireless adaptor to work on xbox 360 elite -Success at LastExcellent!! Happy to hear you got it working and it was finally nice of
the other guy's Grandpa to help out - the troubleshooting is the part no one
likes to do but if you do it, it saves so many headaches! At least you
could see one working RIGHT so you knew what to look for.
But 4 adapters? Ya soemone should be coughing up for that. Sadly as
some have indicated here and you mentioned first, complaining to
Microsoft directly probably wouldn't get you anywhere in English so it's
best to take the success and move forward.
Glad to hear it's all firing up this time!
On Wed, May 28, 2008 at 7:09 PM, Paul Maples <paulmaples@sbcglobal.net > wrote:
> Ok gang I finally got it going and here is the sequence of events for today.
>
> I got home around 12:30 PM (noon) from my part time job, the grandson was on
> the Xbox playing with it hooked up to the Ethernet. I told him to call his
> friend and let's go and get his wireless adaptor so I could see if it would
> work on our system. He calls his friend and is told he cannot come over, I
> tell grandson to ask him if we could borrow the Wireless Adaptor just long
> enough to see if it would work on our system and his grandfather (he is
> being raised by his grandfather also) said "No". This upset me a lot as I
> wanted to get to the bottom of this today.
>
> OK, I cannot get his adaptor so I drive out to Wal-mart armed with five
> pages of Adaptor complaints I downloaded off of the Xbox forum last night.
> This would be the 3rd exchange and I figure they would give me some static
> about changing it again. I showed them the print outs and they read a few
> lines and very quickly change out the adaptor for me. They now only have one
> adaptor still hanging on the rack and they tell me that they do not have any
> in inventory so if this one does not work there will only be one more for me
> to try assuming they will exchange it for the 4th time.
>
> I get home and we try the 3rd adaptor and zilch, Natta, Zippo, same stupid
> thing. The wireless settings are not highlighted. I am now really
> frustrated.
>
> The telephone rings and it is my grandson's friend, he can now come over but
> his grandpa will not let him bring his adaptor. He lives all the way across
> town so I drove over to get him and I have a talk with grandpa. When grandpa
> learns that he and I are in the same boat, that is we both are raising
> grandkids he sympathizes with me and tells his grandson can take his adaptor
> and let me try it on out Xbox. We get home and plug in his adaptor and it
> works like a charm. His grandpa tells me to quit messing with Wal-mart and
> just call Xbox and give them a piece of my mind and they would probably send
> me a new adaptor along with a refund for my trouble. I thought about doing
> this but my grandson and his friend talked me into going back out to
> Wal-Mart and for the 4th time exchange it for the last one they had. Now
> this time it took a little longer to convince these people that the previous
> three were bad but they did change it out for me.
>
> We came home and hooked it up and it immediately highlighted the wireless
> settings in the wireless mode. We typed in the WEP code from off of the
> bottom of the 2Wire Home Portal and was instantly connected. Was I ever
> relieved. My grandson has retired the Ethernet cable and is running strictly
> off of wireless.
>
> It took the 4th Wireless Adaptor before I found one that work. I have at
> least brought the local Wal-Mart store up to speed on the adaptor problem.
>
> I want to thank each and every person on this forum for all of the help you
> gave me, you will never know how much I appreciate all of you. I would have
> probably go insane before I got it going had not you folks calmed me down
> and steered me in the right direction.
>
> You folks are a great bunch of people and you have restored my faith in
> mankind.
>
> God Bless each of you,
>
> Paul
>
> ----- Original Message -----
> From: PSCG Cleveland
> To: Xbox@yahoogroups.com
> Sent: Tuesday, May 27, 2008 9:17 PM
> Subject: Re: [Xbox] Help! Cannot get wireless adaptor to work on xbox 360
> elite
>
> Ya in that case I'd opt with Nelson's advice and take it back, exchanging
> it for one that's a totally different serial/batch because if you've
> tried all the
> ports that's about the best you can do.
>
> One question, anyone there know another person with a working adapter
> you could borrow and test with? I know not everyone has'em but it sounds
> like the main player knows others and may be able to snag one for an
> hour to see if it fires up and confirm you've got some coming from a bad
> batch. It's not impossible but the repeat trips can drive you nuts! Might
> even want to find out about exchanging it at a different location to help
> ensure you end up with one from another batch/delivery.
>
> Othern' that from the screen shots everything else is in place and things
> should be working fine. I haven't seen the newest version that you have
> but usually the second any adapter's plugged in that set of settings
> screens should light up regardless of a successful connection or not.
>
> Sorry we couldn't find another culprit but hopefully we've narrowed it
> down to the cause!
>
> Dave
>
> On Tue, May 27, 2008 at 10:12 PM, Paul Maples <paulmaples@sbcglobal.net >
> wrote:
>> Dave we have tried the Wireless Adaptor in all USB post both the back and
>> front and all it does is light up red. This is the 2nd Wireless Adaptor we
>> have tried, maybe I need to go and try a 3rd one. This is very disgusting
>> to
>> say the least.
>>
>> Paul
>>
>>
>> ----- Original Message -----
>> From: PSCG Cleveland
>> To: Xbox@yahoogroups.com
>> Sent: Tuesday, May 27, 2008 9:07 PM
>> Subject: Re: [Xbox] Help! Cannot get wireless adaptor to work on xbox 360
>> elite
>>
>> Ok! Now Screen2A, that image shows all the stuff that will go into the
>> 360 once the adapter fires up properly. So save that, even though things
>> have been changed as far as the SSID - this has what you need. It's also
>> showing the SSID's being broadcast, which as we said before should be
>> the case because there's another working Wireless hookup.
>>
>> Notice on Screen1A - the 360's 'inactive' so it's not seeing that adapter.
>> And it's showing the inactive wired connection too so it's never 'seen'
>> the
>> wireless one.
>>
>> One thought, I know where it says to plug the adapter in but can you
>> try it in one of the front USB ports and see if it suddenly starts
>> working?
>>
>> On Tue, May 27, 2008 at 9:59 PM, Paul Maples <paulmaples@sbcglobal.net >
>> wrote:
>>> Here they are Dave, let me know if you need something else. The Xbox is
>>> on
>>> and the Wireless Adaptor is on with a red light.
>>>
>>> Paul
>>>
>>>
>>> ----- Original Message -----
>>> From: PSCG Cleveland
>>> To: Xbox@yahoogroups.com
>>> Sent: Tuesday, May 27, 2008 8:47 PM
>>> Subject: Re: [Xbox] Help! Cannot get wireless adaptor to work on xbox 360
>>> elite
>>>
>>> Ok, first there's a wireless PC on top - Paul. Then there's your
>>> hardwired
>>> PC Family... Then an inactive device of some sort. Then... I see the 360
>>> so it's still hardwired? That has to be unplugged before the wireless
>>> adapters
>>> got a shot at working right. Once you do that, ensuring the 360's
>>> wireless
>>> adapter and the 360 are powered on, then get this screen shot one more
>>> time. Also, once that's done, then click down to the right on EDIT
>>> SETTINGS
>>> next to the Wireless Settings. We need a shot of that page that's linked
>>> to that button to see what the 2Wire Home Adapter's up to.
>>>
>>> Now one thing I note, the wireless SSID is 'Maples' which is not the
>>> default
>>> one and someone changed that to your last name. That could be a small
>>> factor but don't edit that until we get a better clue as to what else is
>>> up.
>>>
>>> Unhook the Ethernet on the 360, make sure the wireless adapter is plugged
>>> in and the 360 rebooted - then get those 2 screen shots and let's see if
>>> we
>>> can get the final clue and get this fixed for ya!
>>>
>>> On Tue, May 27, 2008 at 9:41 PM, Paul Maples <paulmaples@sbcglobal.net >
>>> wrote:
>>>> Dave here is the current 2nd screen. Do you need an additional screen
>>>> shot
>>>> of a different page?
>>>>
>>>> I cannot see anywhere where there is a SSID.
>>>>
>>>> Paul
>>>>
>>>>
>>>> ----- Original Message -----
>>>> From: PSCG Cleveland
>>>> To: Xbox@yahoogroups.com
>>>> Sent: Tuesday, May 27, 2008 8:31 PM
>>>> Subject: Re: [Xbox] Help! Cannot get wireless adaptor to work on xbox
>>>> 360
>>>> elite
>>>>
>>>> Gotcha, that would be where we need a screen shot of that 3rd page in
>>>> the Router to see what the 2Wire's sending out (or not) and even another
>>>> shot of the 2nd page but I think that can wait until we see what the 3rd
>>>> says about what your Router's broadcasting. By default it should be
>>>> transmitting because you've had other wireless connections working
>>>> prior to this problem? But it never hurts to get a good peep! The SSID
>>>> on yours may be different than mine or the stock one because it's a
>>>> different model.
>>>>
>>>> On Tue, May 27, 2008 at 9:22 PM, Paul Maples <paulmaples@sbcglobal.net >
>>>> wrote:
>>>>> Dave I basically can go no further than page 12 of the Adaptor Manual
>>>>> as
>>>>> it
>>>>> says go to the System Area to enter your network settings and this area
>>>>> is
>>>>> not even lit up allowing me access to it, it is grayed out and I can
>>>>> just
>>>>> barely read the words Wireless Mode -Network Name - "SSID" - Network
>>>>> Type
>>>>> -
>>>>> Wireless Security and all of them say "Not Set" . All of the basic
>>>>> settings
>>>>> above the Wireless Mode are darken in and are selectable. I cannot
>>>>> understand why the Wireless Mode settings are not high lighted so we
>>>>> can
>>>>> check and enter data.
>>>>>
>>>>> As far as being out of range the Xbox is setting 28 inches from the
>>>>> Home
>>>>> Portal so this is not the case. How can I determine if the Home Portal
>>>>> is
>>>>> broadcasting a wireless network name SSID per page 14 of the manual.
>>>>>
>>>>> Paul
>>>>>
>>>>>
>>>>> ----- Original Message -----
>>>>> From: PSCG Cleveland
>>>>> To: Xbox@yahoogroups.com
>>>>> Sent: Tuesday, May 27, 2008 8:03 PM
>>>>> Subject: Re: [Xbox] Help! Cannot get wireless adaptor to work on xbox
>>>>> 360
>>>>> elite
>>>>>
>>>>> Well I d/led the manual from Xbox.com and it's really, really basic so
>>>>> that
>>>>> should help him give it a whirl for sure. But the 2Wire stuff can be a
>>>>> real
>>>>> headache at times and I have a feeling we're down to settings and
>>>>> security
>>>>> problems rejecting the connection. That manual also has some good
>>>>> troubleshooting stuff for him to take a shot at too so hopefully it'll
>>>>> do
>>>>> the
>>>>> trick!
>>>>>
>>>>> On Tue, May 27, 2008 at 8:55 PM, Nelson (nelzp) <nelson@nelzp.com >
>>>>> wrote:
>>>>>> If you and Dave can't get it working...the 360 has something called
>>>>>> Windows
>>>>>> Connect Now. Basically, you copy the network settings from one PC onto
>>>>>> a
>>>>>> USB drive and transfer them to another. If there's another PC in your
>>>>>> house
>>>>>> that's connected wirelessly, you can copy those settings and then copy
>>>>>> into
>>>>>> the 360.
>>>>>>
>>>>>> Here's basic instructions:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> http://www.microsoft.com/windowsxp/ using/networking /getstarted/ windowsconnectno w.mspx
>>>>>>
>>>>>> After you copy it onto the drive, plug into the 360, go to Network
>>>>>> settings,
>>>>>> select Windows Connect Now and follow directions from there. Not sure
>>>>>> if
>>>>>> that will solve, but it's something to try if you and Dave get stuck.
>>>>>> Good
>>>>>> luck.
>>>>>> thanks,
>>>>>> Nelson
>>>>>>
>>>>>>
>>>>>> From: Paul Maples
>>>>>> Sent: Tuesday, May 27, 2008 7:59 PM
>>>>>> To: Xbox@yahoogroups.com
>>>>>> Subject: Re: [Xbox] Help! Cannot get wireless adaptor to work on xbox
>>>>>> 360
>>>>>> elite
>>>>>> Nelson everytime I try and call these support groups I get some body
>>>>>> overseas who can speak little to no English. Couple this with the fact
>>>>>> that
>>>>>> I have a hearing problem (I have an appointment with a hearing
>>>>>> specialist
>>>>>> next Wednesday at the VA - Veterans Administration) I hesitate to even
>>>>>> try
>>>>>> and talk to these people.
>>>>>>
>>>>>> Paul
>>>>>>
>>>>>> ----- Original Message -----
>>>>>> From: "Nelson Pacheco" <nelson@nelzp.com >
>>>>>> To: <Xbox@yahoogroups.com >
>>>>>> Sent: Tuesday, May 27, 2008 6:51 PM
>>>>>> Subject: RE: [Xbox] Help! Cannot get wireless adaptor to work on xbox
>>>>>> 360
>>>>>> elite
>>>>>>
>>>>>>
>>>>>> To be honest, I haven't set one up wireless in over a year. I just
>>>>>> looked
>>>>>> at my kid's 360 to see if extra setting were necessary, but didn't see
>>>>>> any
>>>>>> Have you tried calling xbox support?
>>>>>>
>>>>>> thanks,
>>>>>> Nelson
>>>>>>
>>>>>> (Sent from mobile)
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: Paul Maples <paulmaples@sbcglobal.net >
>>>>>> Sent: Tuesday, May 27, 2008 7:28 PM
>>>>>> To: Xbox@yahoogroups.com
>>>>>> Subject: Re: [Xbox] Help! Cannot get wireless adaptor to work on xbox
>>>>>> 360
>>>>>> elite
>>>>>>
>>>>>> Thanks Nelson for your willingness to help me.
>>>>>>
>>>>>> I ordered the Wireless Adaptor from Wal-Mart at the same time I got
>>>>>> the
>>>>>> unit. I just looked at the wireless adaptor and it has embossed on it
>>>>>> Xbox
>>>>>> 360
>>>>>>
>>>>>>
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>>>>>>
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